juanPrivacy Policy

This page describes what we collect when you use juan and how we keep that data protected. Our juan platform operates across supported jurisdictions in Southeast Asia, and we commit to transparent data handling, secure storage, and respect for your privacy rights. Your trust underpins our relationship with every player who accesses our juan sportsbook, live-dealer tables, slots, and esports markets.

When you create a juan account, deposit funds via DANA, e-wallet, mobile banking, local payment, or bank transfer, or place a bet on Liga 1, Piala AFF, or any of our live tables, you share personal information with us. We take that responsibility seriously. Our juan data practices comply with applicable privacy laws across the regions where we operate, and we document our approach transparently so you understand exactly what happens to your information.

This privacy policy covers what we collect, how we use your data, who we share it with, your rights, and how to contact us with questions or concerns about your juan account information.

What We Collect When You Use juan

We collect information you provide directly and information generated when you use juan. When you create your juan account, we ask for your email address, password, full name, date of birth, phone number, and government-issued ID or passport number. We request this information to comply with know-your-customer (KYC) regulations across all supported jurisdictions, including Jakarta, Surabaya, Bandung, Medan, and Semarang.

During account verification on juan, we collect address proof documents—utility bills, rental agreements, or official mail with your name and current address. We use this information to confirm your identity and prevent fraud. Our juan system stores these documents securely and does not share them with marketing partners or unrelated third parties.

When you use juan, we automatically collect technical data: your IP address, browser type, device identifier, access time, pages visited, and interaction patterns. We use this technical information to maintain our juan platform's security, troubleshoot technical issues, and understand how players engage with our sportsbook, live tables, and slot games. We do not sell this technical data; it remains within juan's operational infrastructure.

How We Use Your Data on juan

We use your juan account information to verify your identity, process deposits and withdrawals, and settle your bets on Liga 1 matches, Piala AFF tournaments, live-dealer tables, and esports markets. Our juan system logs every transaction so you can audit your account history anytime.

We use your email and phone number to send juan account notifications—password reset links, deposit confirmations, withdrawal status updates, and security alerts. We do not send unsolicited marketing emails about new juan games or promotions without your consent. You can control communication preferences through your juan account settings at any time.

Our juan compliance team uses your data to detect suspicious activity, prevent fraud, and meet legal obligations in the regions where we operate. If we detect unusual patterns—rapid account creation followed by large withdrawals, for example—our juan team may place your account under review temporarily. This protective measure safeguards both your account and our platform's integrity.

Third-Party Processors and juan Partnerships

Our juan platform integrates payment processors for DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet transactions. When you deposit funds via any of these methods, your payment information travels to the payment partner's secure gateway. Our juan platform does not store your full card details or e-wallet credentials—the payment provider handles that data directly.

We engage hosting providers to maintain our juan servers and backup systems. These providers may operate infrastructure outside your home jurisdiction; however, they contractually commit to data protection standards equivalent to our own. Our juan infrastructure includes encryption at rest and in transit, so your data remains protected regardless of server location.

Our juan platform may share aggregated, anonymized data with analytics partners to understand player engagement trends across our sportsbook, live tables, and slot games. This aggregated data cannot identify you individually. We do not share your personal account details—name, address, payment methods—with third parties for marketing purposes.

Your Rights on juan and Data Access

You have the right to access your juan account data anytime by logging in and reviewing your profile, transaction history, and verification documents. Our juan platform provides tools to download your account data in portable format if you wish to transfer it elsewhere or keep your own copy.

You can request corrections to your juan account information—correcting a misspelled name or updating your phone number—through your account settings or by contacting our support team. We will update your records and confirm the change via email.

You may request account closure at any time. Our juan system will deactivate your account, and we will retain your data only as long as applicable law requires for anti-money-laundering compliance. After the retention period, we delete your personal information from our active systems.

Cookies, Tracking, and juan Platform Technology

Our juan platform uses cookies to maintain your login session, remember your preferences, and analyze how players navigate our interface. Essential cookies keep you logged into juan and prevent unauthorized account access. You can disable non-essential cookies through your browser settings, but disabling essential cookies may impair juan's functionality.

We use analytics cookies to track which juan games attract the most players, which payment methods are most popular, and whether players prefer sportsbook or live-dealer activities. This information helps us improve our juan platform but does not identify you individually.

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  Essential cookiesType 1

  We use these to keep you logged into juan and protect your account from unauthorized access.

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  Preference cookiesType 2

  We store your juan interface language, theme preference, and table limit selections.

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  Analytics cookiesType 3

  We use these to understand aggregate player behavior and improve juan's user experience.

How We Secure Your juan Account Data

We encrypt all data transmitted between your device and our juan servers using industry-standard TLS protocol. Your juan account password is hashed—converted to an irreversible code—so even our team cannot read it. When you reset your juan password, you authenticate via email before creating a new one.

Our juan infrastructure includes firewalls, intrusion detection, and regular security audits. We conduct penetration testing to identify vulnerabilities and patch systems promptly. Our juan team monitors for unauthorized access attempts and flags suspicious activity automatically.

We implement two-factor authentication for juan withdrawals. When you request funds from your juan account, we send a verification code to your registered email or phone. You must enter this code to authorize the withdrawal, even if someone obtained your password.

Jurisdiction and Compliance on juan

Our juan platform operates in jurisdictions where online gaming and sportsbook services are permitted by local law. Our services are available only where applicable law permits. Players are responsible for verifying that access and use of juan comply with their own jurisdiction's law.

Data protection laws vary across regions. Where applicable privacy laws—such as Indonesian data protection regulations—apply to juan, we comply with their requirements. If you are in a jurisdiction with strict data privacy laws, those laws may provide you additional rights beyond what we describe here.

Contact Us About Your juan Privacy Rights

If you have questions about how we handle your data on juan, wish to exercise your privacy rights, or believe we have violated your privacy, contact our juan support team. We respond to privacy inquiries within ten business days. Your juan account email address and our support contact form are the official channels for privacy-related requests.

You may also request a formal data subject access request—a comprehensive report of all data we hold about you. Our juan team will compile this report within thirty days and provide it in portable format.

Updates to Our juan Privacy Policy

We may update this privacy policy as our juan platform evolves and legal requirements change. When we make material changes—changes that affect how we collect or use your data—we notify you via email and update the publication date on this page. Your continued use of juan after we publish updates constitutes acceptance of the revised policy.

This juan privacy policy was last updated in May 2026. We encourage you to review it periodically so you remain informed about how we protect your juan account information and respect your privacy rights.