juanFrequently Asked Questions

No. Our juan policy permits one account per person. Multiple accounts from the same player violate our terms and may result in account suspension or closure. During KYC verification, we cross-check identity documents across all juan accounts to detect duplicate registrations. If you have forgotten your password or lost access to an existing juan account, contact our support team to recover it rather than opening a new account. Duplicate accounts compromise the security of both accounts and prevent proper withdrawal verification.

Opening a juan account follows four steps: First, register with your email, username, password, and mobile number on our registration page. Second, verify your email by clicking the confirmation link we send you. Third, submit government-issued ID and address proof for KYC verification—our compliance team reviews these within one business day. Fourth, once verified, fund your account via your chosen payment method and begin accessing our live-dealer tables, sportsbook, slots, and esports markets. Your juan account provides unified access across all platform categories without additional authentication between games.

Deposits via local payment, online payment, or e-wallet on our juan platform follow the same process: select your e-wallet at the deposit screen, enter your chosen amount, and you are redirected to your e-wallet app to confirm the transfer. Once you authorize the payment in your e-wallet, funds settle immediately to your juan account. Your balance appears within minutes and is available across live-dealer tables, sportsbook, slots, and esports without restrictions. No additional fees apply on our juan side—your e-wallet provider may charge standard transaction fees according to their terms.

Our juan platform supports deposits across multiple methods with varying minimums and maximums. mobile banking, local payment, online payment, e-wallet, and mobile banking typically accept deposits from our welcome offer upward with daily or transaction limits set by each provider. Bank transfer (local payment, online payment, e-wallet, mobile banking) accepts deposits of our welcome offer or higher with no maximum set by juan—your bank determines your transfer limits. local payment follows similar rules to other e-wallets. Exact limits vary by payment provider, so check your chosen method's terms. Our juan platform displays your available deposit range when you select a payment option at checkout.

Our juan sportsbook covers domestic football including Liga 1 and Piala Indonesia, regional tournaments such as Piala AFF, and international competitions including Champions League and Premier League. We also offer markets on MotoGP and badminton tournaments. Coverage expands during major tournament windows—during Idul Fitri or Idul Adha holidays, our juan platform may adjust scheduling to reflect adjusted match calendars. game information update continuously during matches. Markets settle within minutes of final whistle based on official league records. Our juan platform displays available markets by competition in the sportsbook section, updated daily as tournaments progress.

Our juan loyalty programme rewards consistent activity through tier progression. Players earn points based on deposits, wagers on live tables and sportsbook, and slot activity. Points accumulate toward tier advancement—each tier unlocks enhanced benefits such as faster withdrawal processing, dedicated support priority, and promotional offers. Your juan tier status displays in your account dashboard. Tier progression is automatic; no separate enrollment is required. Points never expire within your account, and your tier resets annually based on the preceding twelve months of activity. Higher tiers provide meaningful advantages for regular juan players, particularly those who use our live-dealer tables and sportsbook frequently.

Our juan platform protects your data through encrypted storage and restricted access protocols. Your password is encrypted immediately upon creation and stored in irreversible form—even our support team cannot access it. Identity documents (ID, address proof) are stored in encrypted servers and retained only as long as your juan account remains active. Payment information is processed through secure external gateways; full card details are never stored on juan servers. We do not sell your data to third parties. Your account balance, transaction history, and gaming activity are yours alone—visible only to you and our compliance team during verification reviews. Read our Privacy Policy for complete data handling details.

Contact our juan support team in two ways: use the in-platform messaging feature within your account dashboard, or email our support address directly. In-platform messages are best for general inquiries about game rules, account features, and withdrawal status—responses typically arrive within one business day. Email is appropriate for account security concerns, identity verification questions, or detailed documentation requests. Provide your juan username, email, and a clear description of your issue in either channel. We prioritize account security matters for faster response. For payment-specific questions, include the payment method and approximate transaction date. Support operates Monday through Sunday, responding to all messages within one business day during standard hours.